Refund Policy

1. When you get a refund

• Unused tokens, within 14 days of purchase: you can withdraw from the purchase for any reason. If you have not spent any tokens from the package, we refund the full price. If you have spent some, we refund the unused part in proportion to the price you paid.
• Failed generation: tokens are returned to your balance automatically. If they are not, write to us and we will return them.
• Technical fault on our side: if you were charged twice, tokens did not arrive, or a result file is broken or empty, we return the tokens or refund the payment, as you prefer.

2. When a refund is not available

• Tokens spent on a completed generation. By starting a generation you ask us to perform the service immediately, so these tokens cannot be refunded on the ground of withdrawal.
• Bonus tokens that you received for free.
• Unused tokens more than 14 days after purchase. They stay on your balance and do not expire while your account is open.
• Accounts closed for a serious breach of the Terms and Conditions, as far as the law allows.

AI results vary, and a result that works technically but is not to your taste is normally not a reason for a refund. Write to us anyway: we look at every case.

3. How to ask for a refund

Send an email to info@dariva.ai, preferably from the address of your account, with:

• the email address of your account;
• the date and amount of the payment;
• what you are asking for and, if you wish, the reason.

A sentence like this is enough: "I withdraw from the purchase of tokens on Dariva.ai made on [date] with the account [email]."

4. How and when the money is returned

• We reply within 3 business days.
• An approved refund is sent within 14 days of your request, to the payment method you used. We charge no fee for it.
• Your bank or card issuer may need a further 5 to 10 business days to show the money on your statement.
• Refunded tokens are removed from your balance.

5. Cancellation

There are no subscriptions or recurring charges. Each payment is made once, so there is nothing to cancel.

6. Payment disputes

If something went wrong with a payment, please write to info@dariva.ai before opening a dispute with your bank. We can usually solve it faster.

7. Your legal rights

This policy does not limit the rights consumers have under the law. It is part of the Terms and Conditions.

8. Contact

Questions about this page go to info@dariva.ai. We answer within 3 business days.

• Nikita Sergeevich Ivanov, self-employed individual (OSVČ)
• Business ID (IČO): 14242516
• Registered office: Kozí 857/15, Staré Město, 110 00 Praha 1, Czechia
• Registered in the Trade Licensing Register (živnostenský rejstřík) of the Czech Republic
• Email: info@dariva.ai